Organisations only change how they work and perform, when individuals change their behaviours. Thousands of them, one decision at a time.
That's no small ask, which is why every solution we design is built on our Inspire, Train, Sustain framework: three stages that tackle the psychological barriers standing between people and new behaviour.
Our design framework for behaviour change is built into everything we do. No extra charge. No bolt-ons. Just part of the service.
Before we can learn new skills or change behaviours, we have to be ready and motivated to do so. Trouble is, by default, we’re not psychologically ready to upend habits and ways of working we’ve built up over years. Why fix what isn’t broken?
That’s why our solutions start with something to Inspire your people. You’ll get more than a cheesy aspirational message - we’ll advise you on how to tell a compelling story that creates intrinsic motivation.
Feeling inspired is essential, but it’s not enough on its own. Motivation needs backup: the skills and tools to turn intention into action.
That’s where our Train stage comes in. Research shows that information overload doesn’t stick, so we design digital experiences that are practical, relevant, and built for doing - not just reading.
We forget 80% of what we learn within 30 days. Yep. If we don’t revisit it, knowledge fades fast. For new behaviours to stick, they need to be reinforced, recalled, applied and rewarded.
That’s why we never skip the Sustain stage. We leave you with on-the-job tools that support and embed colleagues’ new behaviours, long after launch day.
Behaviours come first.
We uncover your starting point – what people are doing today – and get specific about exactly which behaviours need to change to achieve your outcomes.
Workshops, audience research, and a diagnosis of behavioural barriers and opportunities. You come out with behaviours to benchmark and a plan to shift them, not assumptions and a wish.
Next, we design a solution.
Most consultancies hand you a strategy. Most agencies wait for a brief. We do the thinking and the creative execution, so nothing gets lost in the handover.
We get off paper fast, creating visual mock-ups and working prototypes your stakeholders and your people can react to, so decisions get made on something real. Test, learn, refine, then commit.
We build and hand over, ready to launch on your systems.
No rigid process, no bloated teams. You'll get direct access to the person leading your work.
Global, regulated, complex enterprises. Ambitious mid-market organisations scaling fast. We're experienced with both. We work inside your governance, to your brand guidelines, as an extension of your team.
Every organisation is different. So, if your service involves creation of digital assets, they will be tailored to fit your goals, your culture, and your people.
We're platform and format agnostic. We'll recommend what will actually shift the behaviour you're after, build it and hand it over in formats that fit your existing tech stack and workflow.
When a global engineering firm set out to elevate leadership at every level, they turned to us. We helped roll out their new leadership behaviours, build the skills to embed them, and make them stick.
A global bank had identified five critical skills that their customer-facing teams would need to stay ahead in a fast-changing world. They came to us to build them fast, make them stick, and get future-ready.
The marketing division of a global consumer goods company wanted to shift how their teams worked, worldwide. We helped them improve consistency and embed best-practice processes across the board.
If you’re into the psychology like we are, you can read an in-depth paper on our framework: Inspire Train Sustain. Or, see it applied in real case studies.
