Learning
On-the-job tools
Small, focused digital tools that give your people exactly the right help at the exact moment they need it.
How it works
Sometimes the gap isn't knowledge. It's doing the right thing in the flow of work.
Your people often know what good looks like. Where they trip up is remembering best practice when they're mid-task - they're more likely to draw on old habits than the learning experience they had weeks ago. What they need is practical support in the flow of work - a decision tree, a calculator, a checklist - right where the task happens. That's what we build.
Press play to find out how a tool could support your people in the flow of work.
Your questions answered
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What do you mean by on-the-job tools?
Small, focused digital tools that live where the work happens: job aids, checklists, calculators, decision helpers, micro-apps, agents. Instead of pulling someone out to sit a course, they support the right action at the moment they're actually doing the task. Every one is built bespoke to the job it's helping with, so it fits your people's real workflow and tech stack.
What kind of things have you built?
The deliverable is always bespoke to the problem, so it takes the shape the task needs. We've built interactive decision trees, sales probability calculators, diagnostic and remediation tools, quick filters for surfacing relevant information, and data-modelling helpers. If there's a repeatable decision or task where people need a steer in the moment, it can usually be turned into a tool.
When is this the right approach?
When the gap is consistency of behaviour, not knowledge. Your people know what to do and just need help doing it reliably every time, under real conditions. It's also the right call when a full course would be overkill - when you find yourself thinking "they shouldn't need training for this, they just need something to hand".
How does it fit with the systems we already use?
Your tool is built to live where your people already are. For many clients that's a SharePoint page paired with a PowerBI automation, so the tool's output becomes part of an existing workflow rather than a separate thing to check. We build to slot into your environment, not add another place to go.
How quickly can these tools be built and updated?
Fast, by design. These are light, targeted tools, and AI-assisted production makes them economic to build and easy to keep current. If the desired behaviour changes, it's quick to change the tool with it, so it stays useful rather than going stale the way a fixed course would.
How is this different to just writing a guide or a course?
A guide relies on someone reading it and remembering, and a course relies on recall weeks later. A tool at the point of need changes behaviour directly, because it's right there while the task is happening.
Low risk, and quick to prove
These are small, fast builds, so you're not committing to a big programme. Start with one tool for one sticky task, get it into people's hands, and build out from there once it's earning its place.